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Michael M. Kamau claims there is “Open theft and financial muggings by Safaricom in Kenya”.

Posted by African Press International on July 4, 2012

Michael Mundia Kamau believes Safaricom is stealing from him. He claims that as long as they are stealing from him, then they must be also doing the same with all the other unsuspecting clients.

In desperation he has decided to forward all the communications he has had on the case, praying for intervention from the authorities in order for him to secure anything that has been wrongfully taken from him by Safaricom.

Read the correspondence and judge for yourself and if you are a Safaricom customer, it may be wise to check your Safaricom account at all times.

Here below is the correspondence he has in trying to solve the problem which he now says is being ignored by Safaricom-Kenya:

The correspondence:
Michael Mundia Kamau
P.O. Box 58972
00200 City Square, Nairobi
Kenya

Wednesday, 4th July 2012

Thank you very much indeed for your below e-mail of 21st May 2012 Mr. Ooro, and indeed for a separate letter from the Communications Commission of Kenya (CCK), dated 2nd May 2012 Ref. No. CCK/CA/00021/1/A/1015589, authored by your Ms. Patricia Muchiri, addressed to the managing Director, Safaricom, and copied to me.

Mr. Ooro, I however sadly regret that in addition to my below e-mail of 15th March 2012,  I am forced to further raise a multiplicity of serious complaints against Safaricom below, which are criminal and which are the corporate equivalent of street muggings:

1. About a month and a half ago on a Saturday morning, I received a spam text message from self-proclaimed & self anointed disciples of peace here in Kenya, talking about the need to observe peace in the period between now and the next general elections. In self-justification, the senders of the message suggested that peace came at a price, and that we should not take peace for granted. Indeed peace does come at a cost, because immediately after the message, I realised that KShs. 10 of my airtime had been deducted for a service I had not subscribed to. This is criminal, and like I say above, is no different from a street mugging. Unfortunately I deleted the said spam text, but I am sure the Communications of Kenya (CCK), has a way of verifying with what I state is true or false. Since that incident though, I am keen not to delete such nonsensical spam texts as you will note below.

2. On Thursday, 31st May 2012 Safaricom purportedly experienced technical hitches with its text message platform, and I also realised the hard way that technical hitches at Safaricom are just as expensive as “peace”, because in the evening of the said Thursday, 31st May 2012, I realised an inexplicable deduction of KShs. 10 from the balance of my airtime. Another financial mugging in broad daylight from supposedly the biggest and most reputable firm in East and Central Africa.

3. On Saturday, 9 th June 2012 at 10.52 p.m. in the evening, I received another message of “peace” from 3938 which read as follows verbatim:

    ” Peace is not something that u wish for. It is indeed something u do, something u make, and something u give await for the better good of others. Help 0715 562811″.

For this, a deduction of KShs. 5 was made from the balance of my airtime. There is no shortage whatsoever of Bibles or Qurans in East Africa, so I fail to see why Safaricom and its associates have taken it upon themselves to preach self-created gospels. I did not ask to receive these spam text messages from the Safaricom platform. Safaricom & its associates are not my god or creator and if I am seeking spiritual nourishment of a divine nature, then I will seek this spiritual nourishment from either the Holy Bible or the Quran as stated, not from the Safaricom platform. This plain and simple, is another financial mugging in the name of the “gospel”, which Safaricom cannot exonerate itself from.

4. On Tuesday, 12th June 2012 at 11.45 a.m. in the morning, I received another UNSOLICITED text message from “BRINGZACK” which read as follows:

    “Bring ZackHome. Dial *555# to donate 1/= daily for the construction of Kenya’s 1st spinal cord Rehab Centre or send MPESA paybill No. 522500, A/C Zack”

For the record Mr. Ooro, the only service I have ever subscribed to in the 8 years that I have held Safaricom telephone No. 0720 761349, is 411 for updates from the Nairobi Securities Exchange (then the Nairobi Stock Exchange), which I in any case unsubscribed from in August 2007, as I recall.

5. Related to No. 4 immediately above, I on Thursday, 21st June 2012 at 1.38 p.m. in the afternoon, received a message from Safaricom which read as follows:

    “Safricom supports BringZackHome. Donate 1/= daily off your airtime by dialling *555# & raise Sh 250 M to build a Rehab & Trauma Centre for spinal injury patients”.

6. On Saturday, 23rd June 2012, I sent nine multi-media messages from my cell phone to my e-mail address amboseli @ hotmail.com at the rate of KShs. 3.50 per multi-media message, meaning the total cost of sending all nine multi-media messages should have been KShs. 31.50. My airtime balance before sending all said nine multi-media messages was Kshs. 76.02, meaning that my airtime balance after sending all said nine multi-media messages should have been KShs. 44.52. However, my airtime after sending all nine multi-media messages was Shs. 44.51, meaning another financial mugging of me by Safaricom of KShs. 0.01.

7. On Monday, 25th June 2012, I sent four multi-media messages from my cell phone to my e-mail address amboseli @ hotmail.com at the rate of KShs. 3.50 per multi-media message, meaning the total cost of sending all four multi-media messages should have been KShs. 14. My airtime balance before sending all said four multi-media messages was Kshs. 41.51, meaning that my airtime balance after sending all said nine multi-media messages should have been KShs. 27.51. However, my airtime after sending all four multi-media messages was Shs. 27.49, meaning another financial mugging of me by Safaricom of KShs. 0.02.

8. On Friday, 29th June 2012, I sent eighteen multi-media messages from my cell phone to my e-mail address amboseli @ hotmail.com at the rate of KShs. 3.50 per multi-media message, meaning the total cost of sending all eighteen multi-media messages should have been KShs. 63. My airtime balance before sending all said eighteen multi-media messages was Kshs. 64.76, meaning that my airtime balance after sending all said nine multi-media messages should have been KShs. 1.76. However, my airtime after sending all eighteen multi-media messages was Shs. 1.75, meaning another financial mugging of me by Safaricom of KShs. 0.01.

9. On Monday, 2nd July 2012, I sent nine multi-media messages from my cell phone to my e-mail address amboseli @ hotmail.com at the rate of KShs. 3.50 per multi-media message, meaning the total cost of sending all nine multi-media messages should have been KShs. 31.50. My airtime balance before sending all said nine multi-media messages was Kshs. 41.75, meaning that my airtime balance after sending all said nine multi-media messages should have been KShs. 10.25. However, my airtime after sending all nine multi-media messages was Shs. 6.71, meaning another financial mugging of me by Safaricom of KShs. 3.54.

10. On Thursday, 28th June 2012, a sent a 561 character text message to Botswana which the delivery report of my cell phone indicated was not delivered. Safaricom nevertheless deducted KShs. 40 from the balance of my airtime for this. This is criminal and very unfortunate.

Mind you Mr. Ooro the issues I raise in my below e-mail of 15th March 2012 regarding undelivered multi-media messages remain unresolved, and I have neither received a refund nor an explanation from these criminals known as Safaricom.

I hardly make telephone calls, but I am certain that money has been stolen from me in similar fashion, and I am also certain that money is also being similarly stolen from all Safaricom subscribers who now number 20 million, as I am aware.

I have therefore in public interest, taken the liberty of copying this lengthy correspondence to the Ethics and Anti-Corruption Commission (EACC), here in Kenya, The Banking Fraud and Investigation Department of the Central Bank of Kenya, The Finance, Planning and Trade Departmental Committee of the Kenya Parliament, Kenyan blogs, Kenyan digital discussion boards, Kenyan digital villages, Kenyan digital tabloids, local Kenyan media and overseas media.

I remain, Sir
Yours sincerely,

Michael Mundia Kamau,
Cell phone number 0720 761349
 
Encl.

————————————————————–

Subject: Re: [Ticket#1015589] Complaints regarding Safaricom
Date: Mon, 21 May 2012 09:10:03 +0300
To: amboseli @ hotmail.com
From: chukuahatua @ cck.go.ke

Dear Michael,

This is to inform you that the Commission has communicated to your service provider, Safaricom Ltd regarding your complaint. Consequently, Safaricom has promised to promptly investigate the matter and revert to us. We shall advise you appropriately. Thank you for your patience.

Thank you for your request.

CCK Consumer Affairs Team

Juma Ooro

Communications Commission of Kenya (CCK)

Waiyaki Way

P.O. Box 14448, 008, 0

Westlands, NAIROBI, Kenya

Tel 254-20-4242000 / 254- 20-4349111,

Fax 254-20-4451866/43482046

——————————————————————————————-

03/15/2012 16:40 – Wambua Christopher wrote:
 
  Please deal

    
From: Mundia Kamau [mailto:amboseli@hotmail.com]

Sent: Thursday, March 15, 2012 4:36 PM

To: info

Cc: Ochola, Atieno; Kemei, Christopher; chukuahatua

Subject: Complaints regarding Safaricom

  
Good evening Ladies and Gentlemen.

I will be very grateful if you addressed the two matters below on my behalf. They relate to grossly unsatisfactory and wanting services rendered by and at Safaricom

Best Regards,

Michael Mundia Kamau, P.O. Box 58972, 00200 City Square,    Nairobi

——————————————————————-

From: amboseli @ hotmail.com

To: customercare @ safaricom.co.ke

CC: bcollymore @ safaricom.co.ke

Subject: FW: Technical difficulties using Safaricom Multimedia

Date: Thu, 15 Mar 2012 16:02:01 +0300

Michael Mundia Kamau

P.O. Box 58972, 00200 City Square, Nairobi 

Thursday, 15th March 2012

I refer to my below e-mail of 7th March 2012, and regret that the matter remain unresolved after 8 days, with no effort whatsoever made to update me. This is a reflection of sheer incompetence, ineptitude and negligence.   

On the evening I sent my below said e-mail of 7th March 2012, a lady called me on my cell phone at 7.42 p.m. from the number 0722 000000 telling me that she was not aware of any problem with Multimedia Services at Safaricom, but that my below e-mail would nevertheless be forwarded to the relevant department. I am yet to get a response after eight days. Pathetic…  

Please do not make another nonsensical, hollow, valueless, pathetic and placatory telephone call to me, please instead confirm to me in writing that you have contemptuously dismissed my below e-mail on the grounds that it bears no substance at all, to enable me now take up the matter with local media, overseas media, social media, and the Vodafone Corporation in the United Kingdom. I am afraid that I do not have time for the empty, hollow and valueless grandstanding associated with Safaricom. If I do get a telephone call from anyone at all at Safaricom concerning this matter and another pathetic one I raise below, I will regard it as provocation. Safaricom is clearly a corporation in serious trouble, a corporation that is fascinatingly incompetent, a corporation whose brand (whatever’s left of it anyway), is on “life support machines”, and I have little doubt in my mind that it is just a matter of time before Safaricom collapses and comes tumbling down like a ton of bricks, just like the Kenya Planters Co-Operative Union (KPCU), Pan Africa Paper Mills, Webuye, and Lehaman’s Brothers in the United States in 2008.

The second said matter regards Safaricom M-Pesa, which I have never registered for because I have no confidence in Safaricom, it’s staff, its former CEO and its current CEO.

In November 2011, I was sent 1,000/= via M-Pesa. I went to cash it at the Safaricom “Customer Care” Centre on Moi Avenue, Nairobi, and was shocked to learn that my Safaricom line had been registered in the name of one Joseph Dzombo. How and when this happened, I do not know. Like I say, I have no confidence in Safaricom, it’s staff, it’s former CEO and its current CEO. I was very disappointed and asked that the registration of my Safaricom line in the name of one Joseph Dzombo, be immediately cancelled. I do not even know what else regarding my safaricom line has been going on behind my back.

This morning Thursday, 15th March 2012, I was sent 3,000/= via M-Pesa and went to cash it at the same Safaricom “Customer Care” Centre on Moi Avenue here in Nairobi. To my dismay I was registered against my will on Safaricom M-Pesa and received the following really annoying, frustrating and irritating message:

“Your M-PESA account is now active. New M-PESA balance is Ksh 3,045.00. Your secret word is “Sagana” you will need this to identify yourself to customer service. For more information call or SMS customer services on 234″.

Please immediately cancel this purported registration of mine on Safaricom, and please confirm to me in writing that you have done so.

Safaricom is truly desperate and like I state above, it is indeed just a matter of time before Safaricom collapses and comes tumbling down like a ton of bricks, just like the Kenya Planters Co-Operative Union (KPCU), Pan Africa Paper Mills, Webuye, and Lehaman’s Brothers in the United States in 2008.

Please confirm to me in writing that you have cancelled my purported registration on M-Pesa of 15th March 2012 and please also confirm to me in writing that you have contemptuously dismissed my below e-mail of 7th March 2012.

If it is against policy at Safaricom to reply via e-mail, then please send me written responses to P.O. Box 58972, 00200 City Square, Nairobi, Kenya. I do not wish to receive any telephone call whatsoever from anyone at Safaricom whosoever regarding both these matters, and will consider this as provocation if I do.

Yours sincerely,

Michael Mundia Kamau, Cell phone number 0720 761349    

Encl.

———————————————————

From: amboseli @ hotmail.com

To: customercare @ safaricom.co.ke

 CC: bcollymore @ safaricom.co.ke,  rcollymore @ safaricom.co.ke

Subject: Technical difficulties using Safaricom Multimedia

Date: Wed, 7 Mar 2012 17:20:44 +0300

      
Michael Mundia Kamau

P.O. Box 58972, 00200 City Square, Nairobi

Wednesday, 7th March 2012

How’s it going, guys…?

I am a Safaricom subscriber and my cell phone number is 0720 761349

I have for two years been using Safaricom multimedia services without difficulty. However since Tuesday, 28th February 2012, I have experienced difficulty and numerous unsuccessful attempts using the said Safaricom multimedia services.

Finally late at night on Tuesday, 6th March 2012, I got through three multimedia messages to the e-mail address amboseli @ hotmail.com i.e. this e-mail address

I logged into this e-mail address this afternoon, Wednesday, 7th March 2012, confident that I would find all three multimedia messages, but was disappointed not to. I incurred an extra expense and extra trouble resenting the three said multimedia messages this afternoon, to no avail. That’s apparently six unsuccessful messages sent over a period of about 12 hours, at a cost & possible loss of 21/=

I resent this and hope that I will not incur a fruitless expense and fruitless non-delivery. Are your systems experiencing technical difficulties…?

Please sort out this matter on my behalf guys, and please see to it that I do not lose out on both ends.

Yours sincerely,

Michael M. Kamau, Cell phone number 0720 761349 
     
    
End

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3 Responses to “Michael M. Kamau claims there is “Open theft and financial muggings by Safaricom in Kenya”.”

  1. A lot of thanks for your own labor on this website. My
    aunt loves setting aside time for research and it’s simple to grasp why. All of us know all about the powerful mode you render simple ideas on this web blog and in addition boost response from the others on the issue then our favorite daughter is in fact learning a lot of things. Take advantage of the rest of the year. You are always performing a pretty cool job.

    Like

  2. Angry said

    what a shame what Kenya has turned to

    Like

  3. Angry said

    they are indeed thieves… im being stolen from almost everyday. i will change my mobile number to another subscriber. these people are thieves. the reason why many people dont complain is coz they steal small amounts but many times. and the reason am posting this message here now is coz im tired… am even afraid to load credit on my phone coz it will disappear as usual and when u call them, no serious explanation is given. this morning i just loaded 20 shillings and have called no one and again as usual, my credit disappeared now i have 0.00 shillings. im using wifi and in addition i have MB in case i lose connection to wifi. with all the profit they get, do they still have to steal like this?

    Like

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